Our Chirpyy team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed between 6-9 working days. Once your order has been processed and shipped, the delivery time within India can vary from State to State, but it usually takes an additional 3-7 business days. Please note that these timeframes are approximate and may be subject to delays beyond our control.
To create an account, simply click on the “Sign Up” or “Register” link on our website. You will be prompted to provide your email address, a password, and any additional information required. Follow the instructions provided, and your account will be created. You can also connect through your Google Account to save time.
If you need to change your shipping address, please contact our customer care team as soon as possible. We can assist you in updating your shipping address before your order is shipped. Once your order has been shipped, we are unable to make changes to the shipping address.
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can use this tracking number on the carrier’s website to monitor the progress of your shipment and get real-time updates on its status.
No, we do not store or keep any credit card information on file. Your payment information is securely processed and managed by our trusted Payment Gateway provider, PhonePe, RazorPay or STRIPE. They handle the payment transaction and adhere to strict security standards to ensure your information remains safe.
GST levied on clothes depends on the cost of your purchased clothes. GST of 5% will be levied on readymade garments whose price doesn’t exceed ₹1000 and GST of 12% will be applicable on readymade garments whose price exceeds ₹1000.
Yes, we ship across India. Shipping types like Air/Land may differ according to the geography.
If your order contains fewer than 5 items, all of them will come in one package. However, if your order exceeds 5 items or includes oversized items, it may be shipped in multiple packages. You will be notified of any additional packages and provided with separate tracking numbers if applicable.
If you need to swap an item
Returns and Exchanges
Our returns policy allows for returns in the following cases:
- Wrong product: If you received the wrong item in your order, please contact our customer care team at firstname.lastname@example.org with your order details and a description or photo of the item you received. We will rectify the issue promptly and provide instructions for returning the incorrect item.
- Size discrepancy: If you received a shirt with the wrong size, please contact our customer care team at email@example.com with your order details. We will assist you in exchanging the shirt for the correct size, subject to availability.
Please note that we do not accept returns for other reasons such as change of mind or if the item doesn’t meet your expectations. We encourage you to carefully review the product description, size guide, and images before making a purchase
We apologize for any inconvenience caused. If you received the wrong item, please contact our customer care team at firstname.lastname@example.org with your order details and a description or photo of the item you received. We will rectify the issue promptly and provide instructions for returning the incorrect item.
We apologize for any inconvenience caused by a damaged order. If your order arrived damaged, please contact our customer care team at email@example.com with your order details and photos of the damaged items. We will assist you in resolving the issue, which may involve a replacement or refund, depending on the circumstances.
To receive assistance with your order, kindly reach out to our customer care team at firstname.lastname@example.org. Rest assured, we are dedicated to providing our utmost support to help resolve any queries you may have.
If you have entered an incorrect shipping address, please contact our customer care team at email@example.com as soon as possible. If your order has not been shipped yet, we may be able to update the address for you. Once the order has been shipped, we are unable to make changes to the shipping address. In such cases, we recommend reaching out to the carrier directly to see if they can assist.
We aim to process orders quickly, so if you need to change or cancel an order, please contact our customer care team at firstname.lastname@example.org as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once the order has been processed or shipped.
Unfortunately, we do not offer pre-orders for sold-out items at the moment. We recommend keeping an eye on our website or subscribing to our newsletter to stay updated on restocks and new arrivals. You can also reach out to our customer care team for assistance or suggestions on similar items that may meet your requirements.